Brisbane home & office tech support

Tech trouble? Let's sort it today.

From slow laptops to dodgy printers to email that won't send, we come to you, sort the problem and explain what happened, no jargon. For Brisbane homes and offices. Book online in 60 seconds.

Book online See what we fix
Sorted on the day where possible No jargon, every step Brisbane CBD and Northside Book in 60 seconds online $150 flat for the first hour
What we fix

What we can sort for you.

If your computer, phone, network or printer is acting up, chances are we've fixed it a hundred times before. Here are the most common jobs.

Email troubles

Emails not sending, not arriving, or stuck. We'll diagnose the cause and get it working again.

New computer setup

Buying a new laptop or desktop? We set it up, transfer your files and have you running by the end of the visit.

Slow or frozen computers

Laptops that take ten minutes to boot. Apps that won't open. The spinning wheel of doom. Sorted.

Wi-Fi and internet

Drop-outs, dead zones, slow connections, router rebuilds, mesh installs. We make it work properly.

Printer fixes and setup

Printers that won't print, scan, or connect. We'll get yours behaving.

Backups, sorted

So you never lose family photos, business files or tax records again. We'll set up a backup that quietly runs itself.

Microsoft 365 & Google Workspace

Account setup, migrations, shared calendars, file sharing, password problems. All handled.

Viruses, malware, dodgy pop-ups

If something feels off, we diagnose, clean it up and lock the device down properly.

Smart home and devices

Smart TVs, doorbells, speakers, cameras and tablets that won't pair or update. We'll sort them.

Office moves and new setups

Moving offices? Setting up a new home workspace? We plan, install and test the lot.

Not on the list? Just pick "Not sure / something else" when you book. We'll work it out together.

How it works

Five steps from "something's broken" to "all sorted."

No phone tag, no email back-and-forth.

1

Book online

Pick a time that works for you, tell us what's going on and lock in your slot. Takes 60 seconds.

2

Get instant confirmation

You'll receive an email and SMS confirmation right away, plus a reminder the day before.

3

We turn up

On time, in person if needed, or by remote connection if it's something we can fix online.

4

Problem sorted

We fix it, then explain what happened, no jargon. You'll understand exactly what was wrong.

5

Pay on the spot

Tap your card or phone to ours. $150 covers the first hour, onsite or remote, then $75 per 30 minutes.

About

The whole idea behind frankies it.

When something breaks at home or in your office, you don't want to be passed around a help desk. You don't want a different tech each time. You want one trusted person to turn up, sort it and explain what happened.

That's the whole idea behind Frankies IT.

The business was started by Joel, a Brisbane local, after watching too many people get burned by service calls that didn't fix the problem, by techs who couldn't explain anything and by surprise invoices at the end. So now, when you book Frankies IT, you get a straight answer about what's going on, a fair price upfront and your tech back to working order. Usually on the same day.

Joel, founder of frankies it
Joel · Founder
Why people book us

Why people book frankies it.

Sorted on the day.

Most jobs are done within the first hour, on the same day where possible. We respect that you've got a life to get back to.

No jargon, every step.

We explain what was wrong and what we did about it, in language that makes sense. So next time something acts up, you know what's going on.

Book in 60 seconds.

No phone tag, no waiting for a callback. Pick a time, tell us what's going on, lock it in.

One clear price.

$150 covers the first hour, onsite or remote. $75 per 30 minutes after that. No minimum charge tacked on, no rounded-up hours, no surprises.

Local, honest, friendly.

Brisbane CBD and Northside. We turn up on time and treat your home or office like it's our own.

Where we work

Brisbane's CBD, the Northside and beyond.

A wide patch. Inner-city Brisbane through the Northside, out to the bayside and the north-west, all the way up to North Lakes.

Not sure if you're in our zone? Just ask when you book. We can often help remotely from anywhere and for bigger jobs further afield we're happy to travel for a small extra fee.

Pricing

Simple, honest pricing.

No minimum charge. No hidden fees. No contracts. The $150 is the price.

$150.

Covers your first hour, onsite or remote.
Whether the job takes 20 minutes or a full hour, the price is the same. Most jobs are done within the first hour.

$75.

Per 30 minutes after that.
For jobs that run longer, billed in 30-minute blocks rather than rounded up. You only pay for the time we actually spend.

What's included

  • Time, expertise and onsite or remote support
  • A clear explanation of what happened, no jargon
  • A short follow-up email so you have it on record

What's not included

  • Hardware and parts (we'll quote any parts before buying)
  • Third-party software licences (Microsoft 365, antivirus, etc.)

Pay on the spot. We accept tap, insert and contactless mobile payments. Receipt emailed instantly.

Book online now
For bigger projects

More than a one-day job?

Some work takes more than a single visit. Office moves, server migrations, network rebuilds, full smart home installs, ongoing IT support for a small business. For these, we'll have a quick chat to scope what you're after and come back with a plan and a quote.

Email us about your project
What customers say

Real customers, real fixes.

A few words from the people who've already had us out.

First-class problem-solving abilities. Able to look at things from several different viewpoints simultaneously to extract the solution. Go to guy for any tech or IT problems.

Brendon B

Joel's experience and communication took the worry out of our multi device problem. He is very calm. Working through alternatives with Joel resulted in service above our expectations.

Michael P

Worked with us on a difficult time schedule, made great suggestions for upgrades and found options to suit our budget.

Carl Q

Joel was very solutions focused, easy to deal with and even happy to be contacted for any follow up questions.

Calum M

Thank you for a fantastic job Joel. You were very patient with the problems facing you. I'm very happy!

Maureen P

Joel was extremely helpful and professional in helping me with an IT issue. Highly recommend and will use him again.

Rob M

Joel was wonderful, he understood our needs and clientele.

Nikki P

Very knowledgeable and easy to work with. Highly recommended.

Jag B

Very helpful, efficient and easy to work with. Highly recommended.

Joshua M
Book online

Ready to get it sorted?

Pick a time, tell us what's going on, lock it in. Takes 60 seconds. You'll get an email and SMS confirmation straight away.

Book online now

Prefer to message us first?

If you'd rather have a quick chat before booking, that's fine too. Drop us an email or leave a voicemail and we'll get back to you the same day.

Message us
Phone(07) 3522 0728
Emailhello@frankiesit.com.au